Our Policy

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Payment, Pricing & Promotions
  • Viewing Orders
  • Updating Account Information
Shipping & Delivery
In Stock Items:
Orders placed before 3pm (EST) Monday - Friday will be processed & prepped for shipment that day. Orders placed anytime after 3pm Monday - Friday and Saturdays/Sundays will be processed, prepped and shipped the following business day. Please allow extra time for shipping during holidays.
Out of Stock Items:
We are a family owned Brick & Mortar Store and sometimes our online inventory does not match what we have on the shelves. You will be notified via email in 1-3 business days in regards to your order and possible cancellation. If the items need to be ordered, the shipment will go out as soon as possible. 
Privacy & Security
     Below Is Our Commitment To Your Privacy:
Your privacy is very important to us and to better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
     How That Information Is Used:
Our shoppers information is collected and used such as to fill an order (once the order is filled the Credit/Debit Card Information is destroyed by shredder). It is collected to contact our customers in order to forward the tracking information upon shipping merchandise and if they have any questions. 
Returns & Replacements
     If you are not satisfied with your purchase for any reason, we will be happy to accept a return. Items being returned must be in their original condition with tags attached (if applicable) AND with the original receipt. Once return is received and inspected, we will send an email within 5 business days. 
With any footwear purchase, the footwear must not be worn and must be returned in their original condition. Any stains, scrapes, wear & tear on the boots upon return will void any refund which is being requested. If there is a defective issue or missing parts for reasons not due to our error, we kindly ask you to not wear them and to contact us via email immediately upon receiving your order with photos attached. 
If you receive an item that is the incorrect size or does not fit as expected and you would like to exchange the size, please contact us via email prior to returning. We will respond within 5 business days.
Items that Cannot Be Returned:
Sale Items
Thermals (Long Underwear)
Please be sure to include your original sales receipt and/or packing slip with all returned items to help us process your return in a timely fashion. Customer is responsible for return shipping costs unless stated otherwise. Shipping costs are non-refundable. If you have any further questions regarding any of the above policies and procedures please feel free to contact us at thehubclothing@ymail.com.
All Returns are to be sent to:
FC The Hub
259 New Road, Somers Point, NJ 08244
     Upon ordering The Hub will keep in contact with the customer by email. Any and all tracking information received by UPS or USPS will be forwarded to the customer.
Payment, Pricing & Promotions
     All of our customers purchases are processed through our checkout cart using PayPal website payments standard and any and all information transmitted as a result is guaranteed and PCI compliant. All federal, state & local laws are followed as outlined by PayPal. To see a full description of their policies and practices with regard to online payments visit https://www.paypal.com/us/cgi-bin/webscr?cmd=xpt/Marketing/merchant/PCIComplianceDSS-outside.
Viewing Orders
     Please make sure that all information is correct. Customer must double check on how the order is to be shipped. The customer can view order at any time before clicking on the submit order option.
Updating Account Information
     Customers can log-in to their account to view the information stored. If the information stored needs to be changed, it can be done at any time by editing your profile, then update to save changes.